CustomFrameSizes.com
Last Updated: January 2025
CustomPictureFrames LLC ("we," "us," or "our") operates CustomFrameSizes.com (the "Site"). We are committed to protecting your privacy and handling your information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, create an account, upload images, or place an order.
1. Company Information
Legal Entity: CustomPictureFrames LLC
Business Address:
6 Shirley Ave
Somerset, NJ 08873
Email: hello@customframesizes.com
Phone: 1 (888) 874-7156
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information you voluntarily provide, including when you: Create an account; place an order (guest or registered checkout); upload images for printing or framing; contact customer support; subscribe to marketing communications (if applicable).
This information may include:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Order details
- Communications with customer support
Payment information is processed securely by third-party payment processors. We do not store full credit card numbers.
2.2 Automatically Collected Information
When you visit the Site, we automatically collect certain technical information, including: IP address; browser type and device information; operating system; pages visited and time spent; referring URLs; cookies and similar tracking technologies. This information is used for security, analytics, and site performance.
2.3 User-Uploaded Images and Files
When you upload images or artwork for printing or framing ("Uploaded Content"): Images are used solely to fulfill your order; images are not reviewed for content except as necessary for production; images are not used for marketing, advertising, or promotional purposes; images are treated as confidential.
3. Image Storage, Retention & Deletion
- Uploaded images are retained for up to 60 days after order fulfillment
- Purpose: reorders and customer convenience only
- Images are automatically deleted after the 60-day retention period
- Images may be deleted sooner upon customer request
- Images are not permanently archived unless explicitly saved to a customer account
4. How We Use Your Information
We use your information to:
4.1 Provide Our Services
- Process and fulfill custom orders
- Manufacture and ship framed products
- Manage accounts and guest checkouts
- Provide customer support
- Communicate order confirmations and shipping updates
4.2 Improve and Operate the Site
- Analyze site usage and performance
- Improve design tools and user experience
- Detect and prevent fraud or abuse
- Maintain site security and reliability
4.3 Marketing Communications
If you opt in, we may send promotional emails about products or offers. You may opt out at any time by using the unsubscribe link or contacting us directly. We do not use uploaded customer images for marketing purposes.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to support Site functionality and analytics.
Types of Cookies Used:
- Essential Cookies: Required for Site operation (cart, checkout, login)
- Analytics Cookies: Help us understand Site usage and performance
- Preference Cookies: Remember user settings and choices
You may control cookies through your browser settings. Disabling certain cookies may affect Site functionality.
6. Information Sharing & Disclosure
We do not sell personal information.
We may share information with trusted third parties only as necessary to operate our business, including:
6.1 Service Providers
Payment processors; shipping carriers; email service providers; cloud hosting and infrastructure providers; analytics providers. These providers are contractually obligated to use your information only to perform services on our behalf and to protect it appropriately.
6.2 Legal Requirements
We may disclose information if required to: Comply with applicable laws or legal processes; respond to lawful government requests; enforce our Terms of Service; protect the rights, safety, or property of our company or others.
6.3 Business Transfers
If CustomPictureFrames LLC is involved in a merger, acquisition, or asset sale, customer information may be transferred as part of that transaction. We will provide notice if required by law.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards, including: SSL encryption for data transmission; secure servers and access controls; limited internal access to personal data; PCI-compliant payment processing. No system is 100% secure, but we continuously work to protect your information.
8. Your Privacy Rights
8.1 Access & Correction
You may request: Access to personal information we hold; correction of inaccurate or incomplete information.
8.2 Deletion & Portability
You may request: Deletion of your personal data; a copy of your data in a portable format. Certain information may be retained for legal, accounting, or operational purposes.
8.3 Marketing Preferences
You may opt out of marketing communications at any time.
8.4 California Privacy Rights (CCPA)
California residents have the right to: Know what personal information is collected; request deletion of personal information; confirm that personal information is not sold. We do not sell personal information. Requests may be submitted to hello@customframesizes.com with "Privacy Request" in the subject line.
9. International Visitors
CustomFrameSizes.com is operated from the United States. We do not intentionally target customers in the European Union. If you access the Site from outside the U.S., your information may be transferred to and processed in the United States.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Site constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or requests regarding this Privacy Policy:
CustomPictureFrames LLC
Email: hello@customframesizes.com
Phone: 1 (888) 874-7156
Address: 6 Shirley Ave, Somerset, NJ 08873